Refund policy
Returns & Refunds Policy
At Busy Brains, we take great care to ensure our activity kits arrive in excellent condition. Due to the nature of our products, we do not offer refunds or exchanges for change of mind purchases.
Please choose carefully before placing your order.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery at busybrainsnz@gmail.com.
To help us assess the issue, please include:
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Your order number
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A description of the problem
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Clear photographs of the item and packaging
If we determine that the item is faulty, damaged in transit, or incorrect, we will work with you to provide an appropriate remedy, which may include a replacement, store credit, or refund where required by applicable consumer laws.
Non-Returnable Items
We do not accept returns or exchanges for:
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Change of mind
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Incorrect purchases
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Items that have been opened, used, or damaged after delivery
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Sale items
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Gift cards
Contact Us
If you have any questions about your order, please contact us at:
We are committed to providing quality products and excellent customer service and will do our best to resolve any issues promptly.